REFUND POLICY

Refund Policy

Effective · July 7, 2026

1. Scope

This Refund Policy applies to payments for connected services such as YShorts, YProfile, and SparkReport processed through the THE Y shared account and payment bridge operated by 주식회사 비즈코드.
THE Y provides the shared payment link and account connection. Actual service delivery, credit grants, subscription entitlements, and usage deductions follow the policy of the connected service purchased.

For Paddle-selected transactions, Paddle.com Market Ltd. is merchant of record. For Toss-selected transactions, BizCode Co., Ltd. is the seller and Toss Payments is the payment gateway. The checkout and order snapshot identify the receipt, tax, and refund actor.
Paddle transactions are subject to Paddle Buyer Terms (https://www.paddle.com/legal/buyer-terms); Toss transactions are subject to the payment terms shown in Toss checkout. Service policies and mandatory consumer law may prevail in either case.
Sensitive payment-method data is handled by the selected Paddle or Toss flow and is not directly collected or stored by THE Y.

Recurring products such as YProfile may be cancelled at any time before the next billing date, and cancellation stops the next renewal charge.
After cancellation, paid features, page entitlements, or granted usage already paid for remain available until the end of the paid period.
The current billing period already in progress is not prorated for refund unless required by mandatory law or the relevant service policy.

One-time credit products such as SparkReport are not subscriptions or auto-renewals; credits or usage are granted to the relevant account or service after purchase.
A refund may be reviewed where credits are unused and digital service delivery has not materially started.
Where digital service delivery has started at the user's request, including analysis report generation, AI feature use, or page entitlement activation, withdrawal and refunds may be restricted for the used or provided portion.

A duplicate charge, unauthorized payment, or clear system error for the same order is confirmed.
The service materially differs from what was advertised or agreed.
Purchased credits or entitlements were not granted and recovery or replacement cannot reasonably be provided within a reasonable time.
The request is eligible for review under the selected payment provider's terms or applicable law.
The paid credits have not been used, held, or consumed for service delivery, and the request is made within 14 days after payment under THE Y's voluntary policy.

Some or all purchased credits, usage, paid features, or subscription benefits have already been used or begun to be provided.
The request is linked to a terms violation, abuse, bad-faith claim, payment-system misuse, or refund-process misuse.
A recurring subscription was cancelled while access for the current paid period is already being provided.
A restriction applies under applicable law, the selected provider's policy, or the purchased service's refund policy.
The balance came from migration, promotion, or an admin bonus, or the voluntary request was made after 14 days (without limiting mandatory-law rights).

Where Korean law applies, consumers may generally request statutory withdrawal within 7 days of payment. If immediate access was expressly requested and digital delivery began, the delivered or used portion may be restricted only to the extent permitted by law.
Separately, THE Y voluntarily accepts requests for unused paid value within 14 days after payment. This 14-day policy does not replace or reduce statutory withdrawal, defect, misdescription, or non-delivery rights.
If the service materially differs from what was advertised or agreed, the member may request correction or a refund within 3 months of supply or within 30 days of becoming aware, or being able to become aware, of the issue.
This policy does not exclude or limit consumer rights guaranteed by mandatory law.

Submit a request through THE Y Orders & Refunds or official.yshorts@gmail.com. Paddle transactions may also use the Paddle support route shown on the receipt.
Include the order ID, provider transaction ID, receipt email, THE Y account email, service name, reason, and relevant error evidence.
THE Y freezes the claimed amount, reviews payment, delivery, usage, and statutory rights, then executes the approved amount to the original method through the selected Paddle or Toss process.

If approved, the refund is returned to the original method through the selected Paddle or Toss flow and the relevant payment network.
Approved refunds are typically processed within 14 business days, but actual posting time depends on the card issuer, payment method, and regional payment network rules.
Taxes, exchange rates, cross-border payment fees, or card-issuer policies may affect the final posted amount or timing.

YShorts refund policy: https://yshorts.ai/plan#refund
YProfile refund policy: https://yprofile.kr/terms#refund
SparkReport refund policy: https://sparkreport.kr/refund
If a service policy appears different, review the purchased product's versioned snapshot and service-specific rules together; mandatory law and the selected provider's applicable terms still apply.